{"id":1364,"date":"2026-03-14T14:59:06","date_gmt":"2026-03-14T13:59:06","guid":{"rendered":"https:\/\/vitagroup.hextra.dev\/carta-dei-servizi\/"},"modified":"2026-04-17T14:55:51","modified_gmt":"2026-04-17T12:55:51","slug":"carta-dei-servizi","status":"publish","type":"page","link":"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/","title":{"rendered":"Service charter"},"content":{"rendered":"<ul>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo1\">The Mobility Charter 2024\/2025<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo2\">Travel in the Lower Valley<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo3\">The V.I.T.A. S.p.A.<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo4\">The 2024\/2025 Charter<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo5\">The fundamental principles<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo6\">The company&#8217;s commitments and customer feedback<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo7\">Journey safety (Security)<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo8\">Cleanliness<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo9\">Travel Comfort<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo10\">Customer information<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo11\">Relational aspects<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo12\">Rental services<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo13\">Rights and duties<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo14\">Reports and complaints<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/en\/carta-dei-servizi\/#articolo15\">Regional regulations of interest to users of scheduled public transport services<\/a><\/p>\n<\/li>\n<\/ul>\n<h1>Service charter<\/h1>\n<div>\n<p>    <script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const seen = {};\n  document.querySelectorAll('[id]').forEach(function(el) {\n    const id = el.id;\n    if (seen[id]) {\n      el.id = id + '_' + (seen[id]++);\n    } else {\n      seen[id] = 1;\n    }\n  });\n});\n<\/script>\n<\/div>\n<div>\n<h5>Article 1<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Mobility Charter 2024\/2025<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">The Mobility Charter is the document that regulates the relationship between companies offering Public Transport services and the citizen users who use them, taking on precise commitments for their protection and thus also offering greater guarantees of compliance with the obligations imposed by the contracting authority (in our case the Autonomous Region of Valle d&#8217;Aosta). It stems from a process regulated by precise legal provisions, the purpose of which is the improvement, year by year, of the quality of the services provided and of the relationship between the territory and the company providing the services.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The mobility charters strengthen the guarantee of freedom of movement of citizens as provided for:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">by art. 16 of the Italian Constitution: &#8220;Every citizen may freely move and reside in any part of the national territory\u2026&#8221;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">by art. 8 of the Maastricht Treaty: &#8220;every citizen of the European Union has the right to move and reside freely within the territory of the Member States\u2026&#8221;<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Main regulatory sources of reference:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Directive of the President of the Council of Ministers of 27 January 1994 \u2013 &#8220;Principles on the provision of public services&#8221;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Law n. 273 of 11 July 1995 \u2013 &#8220;Urgent measures for the simplification of administrative procedures and for the improvement of the efficiency of public administrations&#8221;<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Decree of the President of the Council of Ministers of 30 December 1998 \u2013 &#8220;General reference framework for the preparation of the public services charter for the transport sector (Mobility Charter)&#8221;<\/li>\n<\/ul>\n<\/div>\n<hr>\n<div>\n<h5>Article 2<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Travel in the Lower Valley<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. operates, under a service contract, in the TPL scheduled service sector, in the Lower Valley Sub-Basin as Mandatary of the R.T.C. V.I.T.A.-ARRIVA. The Lower Valley Sub-Basin hosts important production, educational and healthcare hubs, with daily travel flows also linked to tourism and leisure.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">During winter and summer weekends, the entire territory is affected by the presence of long queues of tourist cars, causing significant air pollution. In the valley heads, a new role for public transport is being pursued, as demonstrated by the positive experiences of shuttle services in tourist valleys. Some critical issues remain open:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Without a real limitation of traffic in the major tourist centres (Ayas and Gressoney) it is difficult to improve valley line services.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Integration with the railway is complex due to the lack of reliability and efficiency of rail services, with questions also for the future (integration between electric traction Turin\u2013Ivrea and diesel Ivrea\u2013Aosta).<\/li>\n<\/ul>\n<\/div>\n<hr>\n<div>\n<h5>Article 3<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"><strong>V.I.T.A. S.p.A.<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">For over sixty years the company V.I.T.A. (Valdostana Impresa Trasporti Automobilistici) has been present on the passenger transport market. It began operating in the Lower Valley in 1962 managing three bus lines, with four buses and three employees in addition to the owner. Today V.I.T.A. S.p.A. is a group that coordinates companies specialised in tourism, travel and transport, with offices in Valle d&#8217;Aosta (Arnad, H\u00f4ne, Aosta) and in Piedmont (Ivrea, Turin and Santhi\u00e0). It covers more than seven million kilometres every year with a fleet of over 100 vehicles. Main data of the TPL service in Valle d&#8217;Aosta:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Approximately 68 employees working in the TPL of the Lower Valley basin<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Vehicle fleet of approximately 40 vehicles<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Main headquarters in Arnad with depot and workshop; other offices in Quart and Pont-Saint-Martin<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Annual TPL mileage in Valle d&#8217;Aosta: approximately 2,055,000 km<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Certifications obtained:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">ISO 9001 certification (since January 2000, now updated to the 2015 version)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">ISO 14001 Environmental Management System certification (since October 2010, now updated to the 2015 version)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In 2012 the tender for the Contract with the Autonomous Region of Valle d&#8217;Aosta was awarded, in R.T.I. with ARRIVA Italia srl, for TPL services in the Lower Valley Sub-Basin for the period 01\/07\/2012\u201330\/06\/2022, subsequently extended until 30\/06\/2027.<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 4<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>The 2024\/2025 Charter<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The aim is to best meet the expectations of the parties involved: end users, public contracting authority, shareholders and employees, suppliers and local community. It is based on periodic customer satisfaction surveys.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The overall average rating in the Lower Valley sub-basin for 2024\/2025 is 7.88 (previous year: 8.02) on a scale of 1 to 10. Target 2025\/2026: 8.0.<\/p>\n<\/div>\n<hr>\n<div>\n<p>Articolo 5<\/p>\n<h2><strong>The Fundamental Principles<\/strong><\/h2>\n<h3>Equality<\/h3>\n<p>The provision of services is based on the principle of equality of citizens, without distinctions of nationality, race, language, sex, religion, income and opinions. The company pays particular attention to the most vulnerable (elderly, disabled). <\/p>\n<h3>Impartiality<\/h3>\n<p>Services are provided impartially, according to transport technical criteria.<\/p>\n<h3>Continuity<\/h3>\n<p>The company is committed to providing the service with continuity, respecting the established timetables. In the event of irregularities due to independent causes, V.I.T.A. S.p.A. adopts measures to cause the least possible inconvenience.<\/p>\n<h3>Right of choice<\/h3>\n<p>On routes served by several carriers (e.g. Verr\u00e8s\/Arnad), the user has the right to choose the means considered most suitable.<\/p>\n<h3>Participation<\/h3>\n<p>The company promotes citizen participation, welcomes observations and periodically acquires user assessments of service quality.<\/p>\n<h3>Efficiency and effectiveness<\/h3>\n<p>V.I.T.A. S.p.A. is committed to offering the maximum service while safeguarding company profitability.<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 6<\/h5>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>The company&#8217;s commitments and customer feedback<\/strong><\/h2>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Punctuality and travel times<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The objective is to always respect the timetable without early departures or excessive delays. Rating: 7.46 (previous year: 7.81). Target 2025\/2026: 7.50.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Drivers&#8217; driving style<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The sense of safety is conveyed by the professionalism of the drivers and the efficiency of the workshop staff. Rating: 7.54 (previous year: 8.03). Target 2024\/2025: 7.80.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Age of buses<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">As at 31\/12\/2024 the V.I.T.A. bus fleet in TPL service in the Lower Valley sub-basin has an average age of 5.67 years. Target at 31\/12\/2025: 6.00 years.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Promptness of intervention in case of breakdown or accident<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In the event of a bus stoppage, V.I.T.A. ensures the resumption of service with a replacement vehicle within an average of 15\/20 minutes.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Accidents on vehicles<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">During 2024 no accidents on board occurred. Overall 32 road incidents were recorded: 9 active (1 minor injury) and 23 passive (1 minor injury).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<p>Article 7<\/p>\n<h2><strong>Journey Safety (Security)<\/strong><\/h2>\n<h3>Safety from theft and pickpocketing<\/h3>\n<p>Lost items found on board are deposited and registered at the Arnad headquarters. If not claimed within a reasonable time, they are donated to Caritas. Rating: 7.90 (previous year: 8.36). Target 2025\/2026: 8.00.<\/p>\n<h3>Safety from vandalism and harassment<\/h3>\n<p>Thanks to the attention of the staff, acts of vandalism on board are rare. Drivers can immediately get in touch with the company and\/or the police. Rating: 7.90 (previous year: 8.29). Target 2025\/2026: 8.00.<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 8<\/h5>\n<h2><strong>Cleanliness<\/strong><\/h2>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Cleanliness of buses<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">A daily general internal and external cleaning is provided. In winter, washing of the underside is also provided to remove mud and salt residues. Rating: 7.71 (previous year: 8.08). Target 2025\/2026: 8.00.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Cleanliness of bus shelters<\/h3>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. will raise the issue for a more precise scheduling of cleaning and maintenance interventions of bus shelters with the local authorities that own them. Rating: 7.81 (previous year: 8.12). Target 2025\/2026: 8.00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 9<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Travel Comfort<\/strong><\/h2>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Crowding<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The service is organised to meet demand even at peak times. In the event of particular needs (groups, events) the company can immediately increase transport capacity. Rating: 7.64 (previous year: 8.04). Target 2025\/2026: 7.80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Accessibility of vehicles<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Numerous low-floor buses are used on TPL lines, particularly suitable for transporting skiers in the Gressoney and Ayas ski resorts. Rating: 7.99 (previous year: 8.36). Target 2025\/2026: 8.20.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">On-board comfort and air conditioning<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">All vehicles are equipped with heating and air conditioning systems. The company ensures compliance with the smoking ban. Rating: 7.77\/7.66 (previous year: 7.68\/7.95). Target 2025\/2026: 7.90\/7.80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Attention to elderly and disabled persons<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. operates through the attention of its staff in facilitating the boarding, alighting and stay on board of the most vulnerable people.<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 10<\/h5>\n<h2><strong>Customer information<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Routes and timetables at stops<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Timetable boards with useful information for users are posted at stops. Rating: 7.76 (previous year: 7.97). Target 2025\/2026: 7.80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Information provided on board<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">All buses are equipped with illuminated front panels showing the line and destination. The visual announcement system for the next stop is active. Rating: 7.80 (previous year: 8.03). Target 2025\/2026: 7.90.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 11<\/h5>\n<h2><strong>Relational aspects<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Courtesy and availability of staff <\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Staff are required to treat users with respect, courtesy and promptness, facilitating them in the exercise of their rights. Rating: 7.87 (previous year: 8.34). Target 2025\/2026: 7.90.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Presentability of staff<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Staff are required to take care of their appearance; the uniform must be kept clean and tidy. Rating: 7.96 (previous year: 8.44). Target 2025\/2026: 8.00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 12<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Rental Services<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">During 2024\/2025 the monitoring of perceived quality by customers of rental services continued, through a questionnaire delivered at the end of the journey to the group leader. The questionnaire evaluates:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Condition of the bus (comfort, cleanliness, air conditioning)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Booking services<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Driver&#8217;s contribution<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Overall final rating<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The rating scale provides five grades: insufficient, poor, sufficient, good and excellent. Overall, the ratings are very gratifying for the company.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 13<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Rights and duties<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The driver<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The driver is required to:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Wear the clothing prescribed by company regulations<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Display their personal identification badge<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not smoke on board the vehicles<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not read while driving<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not use radio-telephone devices while driving, except for service needs with an earpiece<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Respect timetables, compatibly with traffic conditions<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Be attentive to customer needs, accommodating their requests compatibly with safety and regularity of service<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Facilitate passenger boarding, paying attention to the opening and closing of doors<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Passengers&#8217; rights<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Passengers have the right to:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Safe and peaceful travel<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Continuity and certainty of service<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Timely publication and easy availability of timetables<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Easy access to information on travel procedures (timetables, fares, etc.)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Respect of timetables, compatibly with traffic conditions<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Hygiene, cleanliness and efficiency of vehicles<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Recognisability of staff<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Respect of the smoking ban<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Easy access to the procedure for submitting suggestions and complaints<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Passengers&#8217; duties<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The passenger is required to:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Obtain a valid travel document and validate it<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not occupy more than one seat<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not dirty or damage the vehicles<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Book the stop using the appropriate button<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Assist elderly or disabled persons during the journey<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not smoke<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not disturb other people<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Address staff with correctness and politeness<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not carry harmful or dangerous objects<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Not use emergency devices except in case of serious necessity<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 14<\/h5>\n<h2>Reports and complaints<\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Complaints and reports of irregularities can be submitted in the following ways:<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Post<\/strong>: V.I.T.A. S.p.A., via Nazionale 10, 11020 Arnad (AO)<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Phone<\/strong>: 0125\/966546-7-8<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>In person<\/strong>: Arnad (AO) office, via Nazionale 10<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Fax<\/strong>: 0125\/966540<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Email<\/strong>: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:vitaspa@vitagroup.it\">vitaspa@vitagroup.it<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>PEC<\/strong>: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:vitaspa@pcert.it\">vitaspa@pcert.it<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Website<\/strong>: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.vitagroup.it\">www.vitagroup.it<\/a> (specific form)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. will respond to the customer as soon as possible and in any case within 30 days.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For privacy matters write to: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:privacy@vitagroup.it\">privacy@vitagroup.it<\/a><\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For whistleblowing a specific link is available on the company website: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.vitagroup.it\">www.vitagroup.it<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 15<\/h5>\n<h2><strong>Regional regulations of interest to users<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">(From Regional Law 1 September 1997, n. 29)<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Art. 23 \u2013 Luggage and parcels<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Free transport of hand luggage of dimensions not exceeding 50\u00d730\u00d725 cm is permitted<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Free transport of a suitcase or backpack that can be placed in the appropriate luggage compartment is permitted<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Free transport of a pair of skis is permitted<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Paid transport of bicycles is permitted, when possible<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Excess luggage, when acceptable, is subject to payment of a transport fare<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Art. 30 \u2013 Transport of animals<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Free transport of small pets is permitted, in accordance with the operating regulations issued by the concession companies<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky\":\"column\",\"position_sticky_breakpoint\":\"m\",\"position_sticky_offset\":\"40px\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_marker\":\"decimal\",\"list_size\":\"large\",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"The Mobility Charter 2024\/2025\",\"link\":\"carta-dei-servizi\/#articolo1\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Travel in the Lower Valley\",\"link\":\"carta-dei-servizi\/#articolo2\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"The V.I.T.A. S.p.A.\",\"link\":\"carta-dei-servizi\/#articolo3\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"The 2024\/2025 Charter\",\"link\":\"carta-dei-servizi\/#articolo4\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"The fundamental principles\",\"link\":\"carta-dei-servizi\/#articolo5\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"The company's commitments and customer feedback\",\"link\":\"carta-dei-servizi\/#articolo6\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Journey safety (Security)\",\"link\":\"carta-dei-servizi\/#articolo7\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Cleanliness\",\"link\":\"carta-dei-servizi\/#articolo8\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Travel Comfort\",\"link\":\"carta-dei-servizi\/#articolo9\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Customer information\",\"link\":\"carta-dei-servizi\/#articolo10\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Relational aspects\",\"link\":\"carta-dei-servizi\/#articolo11\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Rental services\",\"link\":\"carta-dei-servizi\/#articolo12\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Rights and duties\",\"link\":\"carta-dei-servizi\/#articolo13\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Reports and complaints\",\"link\":\"carta-dei-servizi\/#articolo14\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Regional regulations of interest to users of scheduled public transport services\",\"link\":\"carta-dei-servizi\/#articolo15\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Service charter\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\"}},{\"type\":\"html\",\"props\":{\"content\":\"<script>\\ndocument.addEventListener('DOMContentLoaded', function () {\\n  const seen = {};\\n  document.querySelectorAll('[id]').forEach(function(el) {\\n    const id = el.id;\\n    if (seen[id]) {\\n      el.id = id + '_' + (seen[id]++);\\n    } else {\\n      seen[id] = 1;\\n    }\\n  });\\n});\\n<\/script>\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 1<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Mobility Charter 2024\/2025<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">The Mobility Charter is the document that regulates the relationship between companies offering Public Transport services and the citizen users who use them, taking on precise commitments for their protection and thus also offering greater guarantees of compliance with the obligations imposed by the contracting authority (in our case the Autonomous Region of Valle d'Aosta). It stems from a process regulated by precise legal provisions, the purpose of which is the improvement, year by year, of the quality of the services provided and of the relationship between the territory and the company providing the services.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The mobility charters strengthen the guarantee of freedom of movement of citizens as provided for:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">by art. 16 of the Italian Constitution: \\\"Every citizen may freely move and reside in any part of the national territory\u2026\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">by art. 8 of the Maastricht Treaty: \\\"every citizen of the European Union has the right to move and reside freely within the territory of the Member States\u2026\\\"<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Main regulatory sources of reference:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Directive of the President of the Council of Ministers of 27 January 1994 \u2013 \\\"Principles on the provision of public services\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Law n. 273 of 11 July 1995 \u2013 \\\"Urgent measures for the simplification of administrative procedures and for the improvement of the efficiency of public administrations\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Decree of the President of the Council of Ministers of 30 December 1998 \u2013 \\\"General reference framework for the preparation of the public services charter for the transport sector (Mobility Charter)\\\"<\/li>\n\n\\n<\/ul>\n\n\",\"id\":\"articolo1\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 1\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 2<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Travel in the Lower Valley<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. operates, under a service contract, in the TPL scheduled service sector, in the Lower Valley Sub-Basin as Mandatary of the R.T.C. V.I.T.A.-ARRIVA. The Lower Valley Sub-Basin hosts important production, educational and healthcare hubs, with daily travel flows also linked to tourism and leisure.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">During winter and summer weekends, the entire territory is affected by the presence of long queues of tourist cars, causing significant air pollution. In the valley heads, a new role for public transport is being pursued, as demonstrated by the positive experiences of shuttle services in tourist valleys. Some critical issues remain open:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Without a real limitation of traffic in the major tourist centres (Ayas and Gressoney) it is difficult to improve valley line services.<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Integration with the railway is complex due to the lack of reliability and efficiency of rail services, with questions also for the future (integration between electric traction Turin\u2013Ivrea and diesel Ivrea\u2013Aosta).<\/li>\n\n\\n<\/ul>\n\n\",\"id\":\"articolo2\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 2\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 3<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\"><strong>V.I.T.A. S.p.A.<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">For over sixty years the company V.I.T.A. (Valdostana Impresa Trasporti Automobilistici) has been present on the passenger transport market. It began operating in the Lower Valley in 1962 managing three bus lines, with four buses and three employees in addition to the owner. Today V.I.T.A. S.p.A. is a group that coordinates companies specialised in tourism, travel and transport, with offices in Valle d'Aosta (Arnad, H\u00f4ne, Aosta) and in Piedmont (Ivrea, Turin and Santhi\u00e0). It covers more than seven million kilometres every year with a fleet of over 100 vehicles. Main data of the TPL service in Valle d'Aosta:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Approximately 68 employees working in the TPL of the Lower Valley basin<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Vehicle fleet of approximately 40 vehicles<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Main headquarters in Arnad with depot and workshop; other offices in Quart and Pont-Saint-Martin<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Annual TPL mileage in Valle d'Aosta: approximately 2,055,000 km<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Certifications obtained:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">ISO 9001 certification (since January 2000, now updated to the 2015 version)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">ISO 14001 Environmental Management System certification (since October 2010, now updated to the 2015 version)<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">In 2012 the tender for the Contract with the Autonomous Region of Valle d'Aosta was awarded, in R.T.I. with ARRIVA Italia srl, for TPL services in the Lower Valley Sub-Basin for the period 01\/07\/2012\u201330\/06\/2022, subsequently extended until 30\/06\/2027.<\/p>\n\n\",\"id\":\"articolo3\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 3\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 4<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>The 2024\/2025 Charter<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The aim is to best meet the expectations of the parties involved: end users, public contracting authority, shareholders and employees, suppliers and local community. It is based on periodic customer satisfaction surveys.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The overall average rating in the Lower Valley sub-basin for 2024\/2025 is 7.88 (previous year: 8.02) on a scale of 1 to 10. Target 2025\/2026: 8.0.<\/p>\n\n\",\"id\":\"articolo4\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 4\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Articolo 5<\/p>\n\n\\n\n\n<h2><strong>The Fundamental Principles<\/strong><\/h2>\n\n\\n\n\n<h3>Equality<\/h3>\n\n\\n\n\n<p>The provision of services is based on the principle of equality of citizens, without distinctions of nationality, race, language, sex, religion, income and opinions. The company pays particular attention to the most vulnerable (elderly, disabled). <\/p>\n\n\\n\n\n<h3>Impartiality<\/h3>\n\n\\n\n\n<p>Services are provided impartially, according to transport technical criteria.<\/p>\n\n\\n\n\n<h3>Continuity<\/h3>\n\n\\n\n\n<p>The company is committed to providing the service with continuity, respecting the established timetables. In the event of irregularities due to independent causes, V.I.T.A. S.p.A. adopts measures to cause the least possible inconvenience.<\/p>\n\n\\n\n\n<h3>Right of choice<\/h3>\n\n\\n\n\n<p>On routes served by several carriers (e.g. Verr\u00e8s\/Arnad), the user has the right to choose the means considered most suitable.<\/p>\n\n\\n\n\n<h3>Participation<\/h3>\n\n\\n\n\n<p>The company promotes citizen participation, welcomes observations and periodically acquires user assessments of service quality.<\/p>\n\n\\n\n\n<h3>Efficiency and effectiveness<\/h3>\n\n\\n\n\n<p>V.I.T.A. S.p.A. is committed to offering the maximum service while safeguarding company profitability.<\/p>\n\n\",\"id\":\"articolo5\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 5\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 6<\/h5>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>The company's commitments and customer feedback<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Punctuality and travel times<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The objective is to always respect the timetable without early departures or excessive delays. Rating: 7.46 (previous year: 7.81). Target 2025\/2026: 7.50.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Drivers' driving style<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The sense of safety is conveyed by the professionalism of the drivers and the efficiency of the workshop staff. Rating: 7.54 (previous year: 8.03). Target 2024\/2025: 7.80.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Age of buses<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">As at 31\/12\/2024 the V.I.T.A. bus fleet in TPL service in the Lower Valley sub-basin has an average age of 5.67 years. Target at 31\/12\/2025: 6.00 years.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Promptness of intervention in case of breakdown or accident<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">In the event of a bus stoppage, V.I.T.A. ensures the resumption of service with a replacement vehicle within an average of 15\/20 minutes.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Accidents on vehicles<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">During 2024 no accidents on board occurred. Overall 32 road incidents were recorded: 9 active (1 minor injury) and 23 passive (1 minor injury).<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo6\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 6\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Article 7<\/p>\n\n\\n\n\n<h2><strong>Journey Safety (Security)<\/strong><\/h2>\n\n\\n\n\n<h3>Safety from theft and pickpocketing<\/h3>\n\n\\n\n\n<p>Lost items found on board are deposited and registered at the Arnad headquarters. If not claimed within a reasonable time, they are donated to Caritas. Rating: 7.90 (previous year: 8.36). Target 2025\/2026: 8.00.<\/p>\n\n\\n\n\n<h3>Safety from vandalism and harassment<\/h3>\n\n\\n\n\n<p>Thanks to the attention of the staff, acts of vandalism on board are rare. Drivers can immediately get in touch with the company and\/or the police. Rating: 7.90 (previous year: 8.29). Target 2025\/2026: 8.00.<\/p>\n\n\",\"id\":\"articolo7\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 7\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 8<\/h5>\n\n\\n\n\n<h2><strong>Cleanliness<\/strong><\/h2>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Cleanliness of buses<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">A daily general internal and external cleaning is provided. In winter, washing of the underside is also provided to remove mud and salt residues. Rating: 7.71 (previous year: 8.08). Target 2025\/2026: 8.00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Cleanliness of bus shelters<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. will raise the issue for a more precise scheduling of cleaning and maintenance interventions of bus shelters with the local authorities that own them. Rating: 7.81 (previous year: 8.12). Target 2025\/2026: 8.00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo8\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 8\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 9<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Travel Comfort<\/strong><\/h2>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Crowding<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The service is organised to meet demand even at peak times. In the event of particular needs (groups, events) the company can immediately increase transport capacity. Rating: 7.64 (previous year: 8.04). Target 2025\/2026: 7.80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Accessibility of vehicles<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Numerous low-floor buses are used on TPL lines, particularly suitable for transporting skiers in the Gressoney and Ayas ski resorts. Rating: 7.99 (previous year: 8.36). Target 2025\/2026: 8.20.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">On-board comfort and air conditioning<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">All vehicles are equipped with heating and air conditioning systems. The company ensures compliance with the smoking ban. Rating: 7.77\/7.66 (previous year: 7.68\/7.95). Target 2025\/2026: 7.90\/7.80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Attention to elderly and disabled persons<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. operates through the attention of its staff in facilitating the boarding, alighting and stay on board of the most vulnerable people.<\/p>\n\n\",\"id\":\"articolo9\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 9\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 10<\/h5>\n\n\\n\n\n<h2><strong>Customer information<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Routes and timetables at stops<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Timetable boards with useful information for users are posted at stops. Rating: 7.76 (previous year: 7.97). Target 2025\/2026: 7.80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Information provided on board<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">All buses are equipped with illuminated front panels showing the line and destination. The visual announcement system for the next stop is active. Rating: 7.80 (previous year: 8.03). Target 2025\/2026: 7.90.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo10\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 10\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 11<\/h5>\n\n\\n\n\n<h2><strong>Relational aspects<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Courtesy and availability of staff <\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Staff are required to treat users with respect, courtesy and promptness, facilitating them in the exercise of their rights. Rating: 7.87 (previous year: 8.34). Target 2025\/2026: 7.90.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Presentability of staff<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Staff are required to take care of their appearance; the uniform must be kept clean and tidy. Rating: 7.96 (previous year: 8.44). Target 2025\/2026: 8.00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo11\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 11\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 12<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Rental Services<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">During 2024\/2025 the monitoring of perceived quality by customers of rental services continued, through a questionnaire delivered at the end of the journey to the group leader. The questionnaire evaluates:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Condition of the bus (comfort, cleanliness, air conditioning)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Booking services<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Driver's contribution<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Overall final rating<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The rating scale provides five grades: insufficient, poor, sufficient, good and excellent. Overall, the ratings are very gratifying for the company.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo12\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 12\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 13<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Rights and duties<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The driver<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The driver is required to:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Wear the clothing prescribed by company regulations<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Display their personal identification badge<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not smoke on board the vehicles<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not read while driving<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not use radio-telephone devices while driving, except for service needs with an earpiece<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Respect timetables, compatibly with traffic conditions<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Be attentive to customer needs, accommodating their requests compatibly with safety and regularity of service<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Facilitate passenger boarding, paying attention to the opening and closing of doors<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Passengers' rights<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Passengers have the right to:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Safe and peaceful travel<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Continuity and certainty of service<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Timely publication and easy availability of timetables<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Easy access to information on travel procedures (timetables, fares, etc.)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Respect of timetables, compatibly with traffic conditions<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Hygiene, cleanliness and efficiency of vehicles<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Recognisability of staff<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Respect of the smoking ban<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Easy access to the procedure for submitting suggestions and complaints<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Passengers' duties<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">The passenger is required to:<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Obtain a valid travel document and validate it<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not occupy more than one seat<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not dirty or damage the vehicles<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Book the stop using the appropriate button<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Assist elderly or disabled persons during the journey<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not smoke<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not disturb other people<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Address staff with correctness and politeness<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not carry harmful or dangerous objects<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Not use emergency devices except in case of serious necessity<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo13\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 13\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 14<\/h5>\n\n\\n\n\n<h2>Reports and complaints<\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Complaints and reports of irregularities can be submitted in the following ways:<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Post<\/strong>: V.I.T.A. S.p.A., via Nazionale 10, 11020 Arnad (AO)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Phone<\/strong>: 0125\/966546-7-8<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>In person<\/strong>: Arnad (AO) office, via Nazionale 10<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Fax<\/strong>: 0125\/966540<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Email<\/strong>: <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:vitaspa@vitagroup.it\\\">vitaspa@vitagroup.it<\/a><\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>PEC<\/strong>: <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:vitaspa@pcert.it\\\">vitaspa@pcert.it<\/a><\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Website<\/strong>: <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"http:\/\/www.vitagroup.it\\\">www.vitagroup.it<\/a> (specific form)<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. will respond to the customer as soon as possible and in any case within 30 days.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">For privacy matters write to: <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:privacy@vitagroup.it\\\">privacy@vitagroup.it<\/a><\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">For whistleblowing a specific link is available on the company website: <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"http:\/\/www.vitagroup.it\\\">www.vitagroup.it<\/a><\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo14\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 14\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 15<\/h5>\n\n\\n\n\n<h2><strong>Regional regulations of interest to users<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">(From Regional Law 1 September 1997, n. 29)<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Art. 23 \u2013 Luggage and parcels<\/h3>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Free transport of hand luggage of dimensions not exceeding 50\u00d730\u00d725 cm is permitted<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Free transport of a suitcase or backpack that can be placed in the appropriate luggage compartment is permitted<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Free transport of a pair of skis is permitted<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Paid transport of bicycles is permitted, when possible<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Excess luggage, when acceptable, is subject to payment of a transport fare<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Art. 30 \u2013 Transport of animals<\/h3>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Free transport of small pets is permitted, in accordance with the operating regulations issued by the concession companies<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo15\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 15\"}]}],\"props\":{\"layout\":\"1-3,2-3\"}}],\"name\":\"TEMPLATE - Sidebar indice\"}],\"version\":\"5.0.23\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Mobility Charter 2024\/2025 Travel in the Lower Valley The V.I.T.A. S.p.A. The 2024\/2025 Charter The fundamental principles The company&#8217;s commitments and customer feedback Journey safety (Security) Cleanliness Travel Comfort Customer information Relational aspects Rental services Rights and duties Reports and complaints Regional regulations of interest to users of scheduled public transport services Service charter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-1364","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/pages\/1364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/comments?post=1364"}],"version-history":[{"count":14,"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/pages\/1364\/revisions"}],"predecessor-version":[{"id":1379,"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/pages\/1364\/revisions\/1379"}],"wp:attachment":[{"href":"https:\/\/vitagroup.hextra.dev\/en\/wp-json\/wp\/v2\/media?parent=1364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}