{"id":1365,"date":"2026-03-14T14:59:06","date_gmt":"2026-03-14T13:59:06","guid":{"rendered":"https:\/\/vitagroup.hextra.dev\/carta-dei-servizi\/"},"modified":"2026-04-17T15:43:33","modified_gmt":"2026-04-17T13:43:33","slug":"carta-dei-servizi","status":"publish","type":"page","link":"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/","title":{"rendered":"Charte des services"},"content":{"rendered":"<ul>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo1\">La Charte de la mobilit\u00e9 2024\/2025<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo2\">Les d\u00e9placements dans la Basse Vall\u00e9e<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo3\">La V.I.T.A. S.p.A.<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo4\">La Charte 2024\/2025<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo5\">Les principes fondamentaux<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo6\">Les engagements de l&rsquo;entreprise et l&rsquo;avis des clients<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo7\">S\u00e9curit\u00e9 du voyage (Security)<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo8\">Propret\u00e9<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo9\">Confort du voyage<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo10\">Information \u00e0 la client\u00e8le<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo11\">Aspects relationnels<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo12\">Les services de location<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo13\">Droits et devoirs<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo14\">Signalements et r\u00e9clamations<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/vitagroup.hextra.dev\/fr\/carta-dei-servizi\/#articolo15\">R\u00e9glementations r\u00e9gionales d&rsquo;int\u00e9r\u00eat pour les usagers des services de transport public de ligne<\/a><\/p>\n<\/li>\n<\/ul>\n<h1>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Charte des services<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/h1>\n<div>\n<p>    <script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const seen = {};\n  document.querySelectorAll('[id]').forEach(function(el) {\n    const id = el.id;\n    if (seen[id]) {\n      el.id = id + '_' + (seen[id]++);\n    } else {\n      seen[id] = 1;\n    }\n  });\n});\n<\/script>\n<\/div>\n<div>\n<h5>Article 1<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Charte de la mobilit\u00e9 2024\/2025<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">La Charte de la mobilit\u00e9 est le document qui r\u00e9git les relations entre les entreprises offrant des services de Transport Public et les citoyens usagers qui en b\u00e9n\u00e9ficient, en prenant des engagements pr\u00e9cis pour leur protection et en offrant ainsi \u00e9galement de meilleures garanties de respect des obligations impos\u00e9es par le donneur d&rsquo;ordre (dans notre cas la R\u00e9gion Autonome Vall\u00e9e d&rsquo;Aoste). Elle d\u00e9coule d&rsquo;un processus r\u00e9gi par des dispositions l\u00e9gales pr\u00e9cises, dont la finalit\u00e9 est l&rsquo;am\u00e9lioration, d&rsquo;ann\u00e9e en ann\u00e9e, de la qualit\u00e9 des services fournis et de la relation existante entre le territoire et l&rsquo;entreprise prestataire de services.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les chartes de la mobilit\u00e9 renforcent la garantie de la libert\u00e9 de circulation des citoyens pr\u00e9vue :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">par l&rsquo;art. 16 de la Constitution italienne : \u00ab\u00a0Tout citoyen peut circuler et s\u00e9journer librement dans n&rsquo;importe quelle partie du territoire national\u2026\u00a0\u00bb<\/li>\n<li class=\"whitespace-normal break-words pl-2\">par l&rsquo;art. 8 du Trait\u00e9 de Maastricht : \u00ab\u00a0tout citoyen de l&rsquo;Union Europ\u00e9enne a le droit de circuler et de s\u00e9journer librement sur le territoire des \u00c9tats membres\u2026\u00a0\u00bb<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Principales sources normatives de r\u00e9f\u00e9rence :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Directive du Pr\u00e9sident du Conseil des Ministres du 27 janvier 1994 \u2013 \u00ab\u00a0Principes sur la prestation des services publics\u00a0\u00bb<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Loi n. 273 du 11 juillet 1995 \u2013 \u00ab\u00a0Mesures urgentes pour la simplification des proc\u00e9dures administratives et pour l&rsquo;am\u00e9lioration de l&rsquo;efficacit\u00e9 des administrations publiques\u00a0\u00bb<\/li>\n<li class=\"whitespace-normal break-words pl-2\">D\u00e9cret du Pr\u00e9sident du Conseil des Ministres du 30 d\u00e9cembre 1998 \u2013 \u00ab\u00a0Sch\u00e9ma g\u00e9n\u00e9ral de r\u00e9f\u00e9rence pour la pr\u00e9paration de la charte des services publics du secteur des transports (Charte de la mobilit\u00e9)\u00a0\u00bb<\/li>\n<\/ul>\n<\/div>\n<hr>\n<div>\n<h5>Article 2<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Les d\u00e9placements dans la Basse Vall\u00e9e<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. op\u00e8re, dans le cadre d&rsquo;un contrat de service, dans le secteur des lignes TPL, dans le Sous-Bassin de la Basse Vall\u00e9e en qualit\u00e9 de Mandataire du R.T.C. V.I.T.A.-ARRIVA. Le Sous-Bassin Basse Vall\u00e9e accueille d&rsquo;importants p\u00f4les productifs, scolaires et sanitaires, avec des flux de d\u00e9placements quotidiens li\u00e9s \u00e9galement au tourisme et aux loisirs.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Durant les week-ends hivernaux et estivaux, l&rsquo;ensemble du territoire est conditionn\u00e9 par la pr\u00e9sence de longues files de voitures de touristes, source d&rsquo;une pollution atmosph\u00e9rique importante. Dans les t\u00eates de vall\u00e9e, on mise sur un nouveau r\u00f4le du transport public, comme le d\u00e9montrent les exp\u00e9riences positives des services de navette dans les vall\u00e9es touristiques. Certaines probl\u00e9matiques restent ouvertes :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Sans une r\u00e9elle limitation de la circulation dans les principaux centres touristiques (Ayas et Gressoney), il est difficile d&rsquo;am\u00e9liorer les services de ligne de vall\u00e9e.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">L&rsquo;int\u00e9gration avec le chemin de fer est complexe en raison du manque de fiabilit\u00e9 et d&rsquo;efficacit\u00e9 des services ferroviaires, avec des interrogations \u00e9galement pour l&rsquo;avenir (int\u00e9gration entre traction \u00e9lectrique Turin\u2013Ivr\u00e9e et diesel Ivr\u00e9e\u2013Aoste).<\/li>\n<\/ul>\n<\/div>\n<hr>\n<div>\n<h5>Article 3<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"><strong>V.I.T.A. S.p.A.<\/strong> <\/h2>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Depuis plus de soixante ans la soci\u00e9t\u00e9 V.I.T.A. (Valdostana Impresa Trasporti Automobilistici) est pr\u00e9sente sur le march\u00e9 du transport de personnes. Elle a commenc\u00e9 \u00e0 op\u00e9rer dans la Basse Vall\u00e9e en 1962 en g\u00e9rant trois lignes d&rsquo;autobus, avec quatre autobus et trois employ\u00e9s en plus du propri\u00e9taire. Aujourd&rsquo;hui V.I.T.A. S.p.A. est un groupe qui coordonne des entreprises sp\u00e9cialis\u00e9es dans le tourisme, les voyages et le transport, avec des si\u00e8ges en Vall\u00e9e d&rsquo;Aoste (Arnad, H\u00f4ne, Aoste) et au Pi\u00e9mont (Ivr\u00e9e, Turin et Santhi\u00e0). Elle parcourt chaque ann\u00e9e plus de sept millions de kilom\u00e8tres avec une flotte de plus de 100 v\u00e9hicules. Donn\u00e9es principales du service TPL en Vall\u00e9e d&rsquo;Aoste :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Environ 68 employ\u00e9s travaillant dans le TPL du bassin Basse Vall\u00e9e<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Parc de v\u00e9hicules d&rsquo;environ 40 v\u00e9hicules<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Si\u00e8ge principal \u00e0 Arnad avec d\u00e9p\u00f4t et atelier ; autres si\u00e8ges \u00e0 Quart et Pont-Saint-Martin<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Kilom\u00e9trage annuel TPL en Vall\u00e9e d&rsquo;Aoste : environ 2 055 000 km<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Certifications obtenues :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Certification ISO 9001 (depuis janvier 2000, maintenant mise \u00e0 jour \u00e0 la version 2015)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Certification ISO 14001 Syst\u00e8me de Management Environnemental (depuis octobre 2010, maintenant mise \u00e0 jour \u00e0 la version 2015)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">En 2012 l&rsquo;appel d&rsquo;offres pour le Contrat avec la R\u00e9gion Autonome Vall\u00e9e d&rsquo;Aoste a \u00e9t\u00e9 remport\u00e9, en R.T.I. avec ARRIVA Italia srl, pour les services TPL dans le Sous-Bassin Basse Vall\u00e9e pour la p\u00e9riode 01\/07\/2012\u201330\/06\/2022, prolong\u00e9e par la suite jusqu&rsquo;au 30\/06\/2027.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 4<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>La Charte 2024\/2025<\/strong><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;objectif est de r\u00e9pondre au mieux aux attentes des parties concern\u00e9es : utilisateurs finaux, ma\u00eetre d&rsquo;ouvrage public, actionnaires et employ\u00e9s, fournisseurs et communaut\u00e9 territoriale. Elle est bas\u00e9e sur des enqu\u00eates p\u00e9riodiques de satisfaction client.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">La note moyenne globale dans le sous-bassin Basse Vall\u00e9e pour 2024\/2025 est de 7,88 (ann\u00e9e pr\u00e9c\u00e9dente : 8,02) sur une \u00e9chelle de 1 \u00e0 10. Objectif 2025\/2026 : 8,0.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 5<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"><strong>Les principes fondamentaux<\/strong> <\/h2>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">\u00c9galit\u00e9<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">La prestation des services est bas\u00e9e sur le principe d&rsquo;\u00e9galit\u00e9 des citoyens, sans distinctions de nationalit\u00e9, race, langue, sexe, religion, revenu et opinions. L&rsquo;entreprise accorde une attention particuli\u00e8re aux personnes les plus vuln\u00e9rables (personnes \u00e2g\u00e9es, personnes handicap\u00e9es).<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Impartialit\u00e9<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Les services sont rendus de mani\u00e8re impartiale, selon des crit\u00e8res de technique de transport.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Continuit\u00e9<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">L&rsquo;entreprise s&rsquo;engage \u00e0 offrir le service avec continuit\u00e9, en respectant les horaires \u00e9tablis. En cas d&rsquo;irr\u00e9gularit\u00e9s dues \u00e0 des causes ind\u00e9pendantes, V.I.T.A. S.p.A. adopte des mesures pour causer le moins d&rsquo;inconv\u00e9nients possible.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Droit de choix<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Sur les trajets desservis par plusieurs transporteurs (ex. Verr\u00e8s\/Arnad), l&rsquo;usager a le droit de choisir le moyen jug\u00e9 le plus appropri\u00e9.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Participation<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">L&rsquo;entreprise encourage la participation des citoyens, accueille les observations et recueille p\u00e9riodiquement les \u00e9valuations des usagers sur la qualit\u00e9 du service.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Efficience et efficacit\u00e9<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">V.I.T.A. S.p.A. s&rsquo;engage \u00e0 offrir le maximum de service tout en sauvegardant la rentabilit\u00e9 de l&rsquo;entreprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start opacity-0 group-hover:opacity-100 group-focus-within:opacity-100 transition\" role=\"group\" aria-label=\"Message actions\">\n<div class=\"text-text-300\">\n<div class=\"text-text-300 flex items-stretch justify-between\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"relative text-text-500 group-hover\/btn:text-text-100\">\n<div class=\"absolute top-0 left-0 transition-all opacity-0 scale-50\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 6<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Les engagements de l&rsquo;entreprise et l&rsquo;avis des clients<\/strong><\/h2>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Ponctualit\u00e9 et temps de voyage<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;objectif est de toujours respecter l&rsquo;horaire sans passages anticip\u00e9s ni retards excessifs. Note : 7,46 (ann\u00e9e pr\u00e9c\u00e9dente : 7,81). Objectif 2025\/2026 : 7,50.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Fa\u00e7on de conduire des chauffeurs<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le sentiment de s\u00e9curit\u00e9 est transmis par le professionnalisme des chauffeurs et l&rsquo;efficacit\u00e9 du personnel d&rsquo;atelier. Note : 7,54 (ann\u00e9e pr\u00e9c\u00e9dente : 8,03). Objectif 2024\/2025 : 7,80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V\u00e9tust\u00e9 des autobus<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Au 31\/12\/2024 le parc d&rsquo;autobus V.I.T.A. en service TPL dans le sous-bassin de la Basse Vall\u00e9e a un \u00e2ge moyen de 5,67 ans. Objectif au 31\/12\/2025 : 6,00 ans.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Rapidit\u00e9 d&rsquo;intervention en cas de panne ou d&rsquo;accident<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">En cas d&rsquo;immobilisation de l&rsquo;autobus, V.I.T.A. assure la reprise du service avec un v\u00e9hicule de remplacement dans un d\u00e9lai moyen de 15\/20 minutes.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Accidents \u00e0 bord des v\u00e9hicules<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Au cours de 2024 aucun accident \u00e0 bord ne s&rsquo;est produit. Au total 32 sinistres routiers ont \u00e9t\u00e9 enregistr\u00e9s : 9 actifs (1 bless\u00e9 l\u00e9ger) et 23 passifs (1 bless\u00e9 l\u00e9ger).<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 7<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\"><strong>S\u00e9curit\u00e9 du voyage (Security)<\/strong><\/h2>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">S\u00e9curit\u00e9 contre les vols et les pickpockets<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Les objets perdus trouv\u00e9s \u00e0 bord sont d\u00e9pos\u00e9s et enregistr\u00e9s au si\u00e8ge d&rsquo;Arnad. S&rsquo;ils ne sont pas r\u00e9clam\u00e9s dans un d\u00e9lai raisonnable, ils sont donn\u00e9s \u00e0 la Caritas. Note : 7,90 (ann\u00e9e pr\u00e9c\u00e9dente : 8,36). Objectif 2025\/2026 : 8,00.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">S\u00e9curit\u00e9 contre les actes de vandalisme et le harc\u00e8lement<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\">Gr\u00e2ce \u00e0 l&rsquo;attention du personnel, les actes de vandalisme \u00e0 bord sont rares. Les chauffeurs peuvent imm\u00e9diatement se mettre en contact avec l&rsquo;entreprise et\/ou les forces de police. Note : 7,90 (ann\u00e9e pr\u00e9c\u00e9dente : 8,29). Objectif 2025\/2026 : 8,00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 8<\/h5>\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Propret\u00e9<\/strong><\/h2>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Propret\u00e9 des autobus<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Un nettoyage g\u00e9n\u00e9ral int\u00e9rieur et ext\u00e9rieur quotidien est pr\u00e9vu. En hiver, un lavage de la partie inf\u00e9rieure est \u00e9galement pr\u00e9vu pour \u00e9liminer la boue et les r\u00e9sidus de sel. Note : 7,71 (ann\u00e9e pr\u00e9c\u00e9dente : 8,08). Objectif 2025\/2026 : 8,00.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Propret\u00e9 des abribus<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. soul\u00e8vera la question pour une programmation plus pr\u00e9cise des interventions de nettoyage et d&rsquo;entretien des abribus aupr\u00e8s des collectivit\u00e9s locales propri\u00e9taires. Note : 7,81 (ann\u00e9e pr\u00e9c\u00e9dente : 8,12). Objectif 2025\/2026 : 8,00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 9<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Confort du voyage<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Affluence<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le service est organis\u00e9 pour satisfaire la demande m\u00eame aux heures de pointe. En cas de besoins particuliers (groupes, manifestations) l&rsquo;entreprise peut imm\u00e9diatement renforcer la capacit\u00e9 de transport. Note : 7,64 (ann\u00e9e pr\u00e9c\u00e9dente : 8,04). Objectif 2025\/2026 : 7,80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Accessibilit\u00e9 des v\u00e9hicules<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">De nombreux autobus \u00e0 plancher surbaiss\u00e9 sont utilis\u00e9s sur les lignes TPL, particuli\u00e8rement adapt\u00e9s pour le transport des skieurs dans les domaines skiables de Gressoney et Ayas. Note : 7,99 (ann\u00e9e pr\u00e9c\u00e9dente : 8,36). Objectif 2025\/2026 : 8,20.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Confort \u00e0 bord et climatisation<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Tous les v\u00e9hicules sont \u00e9quip\u00e9s d&rsquo;un syst\u00e8me de chauffage et de climatisation. L&rsquo;entreprise veille au respect de l&rsquo;interdiction de fumer. Note : 7,77\/7,66 (ann\u00e9e pr\u00e9c\u00e9dente : 7,68\/7,95). Objectif 2025\/2026 : 7,90\/7,80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Attention aux personnes \u00e2g\u00e9es et handicap\u00e9es<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. op\u00e8re \u00e0 travers l&rsquo;attention de son personnel pour faciliter la mont\u00e9e, la descente et le s\u00e9jour \u00e0 bord des personnes les plus vuln\u00e9rables.<\/p>\n<\/div>\n<hr>\n<div>\n<h5>Article 10<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Information \u00e0 la client\u00e8le<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start opacity-0 group-hover:opacity-100 group-focus-within:opacity-100 transition\" role=\"group\" aria-label=\"Message actions\">\n<div class=\"text-text-300\">\n<div class=\"text-text-300 flex items-stretch justify-between\">\n<div class=\"flex items-center\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Itin\u00e9raires et horaires aux arr\u00eats<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Des tableaux avec horaires et informations utiles pour les usagers sont affich\u00e9s aux arr\u00eats. Note : 7,76 (ann\u00e9e pr\u00e9c\u00e9dente : 7,97). Objectif 2025\/2026 : 7,80.<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Informations fournies \u00e0 bord<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Tous les autobus sont \u00e9quip\u00e9s de panneaux frontaux lumineux indiquant la ligne et la destination. Le syst\u00e8me d&rsquo;annonce visuelle du prochain arr\u00eat est actif. Note : 7,80 (ann\u00e9e pr\u00e9c\u00e9dente : 8,03). Objectif 2025\/2026 : 7,90.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 11<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Aspects relationnels<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<h3 data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\">Courtoisie et disponibilit\u00e9 du personnel<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<p>Le personnel est tenu de traiter les usagers avec respect, courtoisie et promptitude, en les aidant dans l&rsquo;exercice de leurs droits. Note : 7,87 (ann\u00e9e pr\u00e9c\u00e9dente : 8,34). Objectif 2025\/2026 : 7,90.<\/p>\n<h3>Pr\u00e9sentation du personnel<\/h3>\n<p>Le personnel est tenu de soigner sa pr\u00e9sentation ; l&rsquo;uniforme doit \u00eatre maintenue propre et en ordre. Note : 7,96 (ann\u00e9e pr\u00e9c\u00e9dente : 8,44). Objectif 2025\/2026 : 8,00.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 12<\/h5>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Les services de location<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div data-test-render-count=\"2\">\n<div class=\"mb-1 mt-6 group\">\n<div class=\"flex flex-col items-end gap-1\">\n<div class=\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\">\n<div class=\"flex flex-row gap-2 relative\">\n<div class=\"flex-1\">\n<div data-testid=\"user-message\" class=\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Au cours de 2024\/2025 le relev\u00e9 de la qualit\u00e9 per\u00e7ue par les clients des services de location s&rsquo;est poursuivi, via un questionnaire remis en fin de voyage au chef de groupe. Le questionnaire \u00e9value :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">\u00c9tat de l&rsquo;autobus (confort, propret\u00e9, climatisation)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Services de r\u00e9servation<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Contribution du chauffeur<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Appr\u00e9ciation finale globale<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">L&rsquo;\u00e9chelle d&rsquo;\u00e9valuation pr\u00e9voit cinq degr\u00e9s : insuffisant, m\u00e9diocre, suffisant, bon et excellent. Dans l&rsquo;ensemble, les appr\u00e9ciations sont tr\u00e8s gratifiantes pour l&rsquo;entreprise.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 13<\/h5>\n<h2><strong>Droits e devoirs<\/strong><\/h2>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le conducteur<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le conducteur est tenu de :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Porter les v\u00eatements prescrits par les dispositions de l&rsquo;entreprise<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Afficher son badge personnel d&rsquo;identification<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas fumer \u00e0 bord des v\u00e9hicules<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas lire pendant la conduite<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas utiliser d&rsquo;appareils radiot\u00e9l\u00e9phoniques pendant la conduite, sauf pour des besoins de service avec oreillette<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Respecter les horaires, en tenant compte des conditions de trafic<\/li>\n<li class=\"whitespace-normal break-words pl-2\">\u00catre attentif aux besoins du client, en satisfaisant ses demandes compatiblement avec la s\u00e9curit\u00e9 et la r\u00e9gularit\u00e9 du service<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Faciliter la mont\u00e9e des passagers, en faisant attention \u00e0 l&rsquo;ouverture et \u00e0 la fermeture des portes<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Droits des voyageurs<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les voyageurs ont le droit \u00e0 :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">La s\u00e9curit\u00e9 et la tranquillit\u00e9 du voyage<\/li>\n<li class=\"whitespace-normal break-words pl-2\">La continuit\u00e9 et la certitude du service<\/li>\n<li class=\"whitespace-normal break-words pl-2\">La publication rapide et la disponibilit\u00e9 commode des horaires<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un acc\u00e8s facile aux informations sur les modalit\u00e9s de voyage (horaires, tarifs, etc.)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le respect des horaires, en tenant compte des conditions de trafic<\/li>\n<li class=\"whitespace-normal break-words pl-2\">L&rsquo;hygi\u00e8ne, la propret\u00e9 et l&rsquo;efficacit\u00e9 des v\u00e9hicules<\/li>\n<li class=\"whitespace-normal break-words pl-2\">La reconnaissance du personnel<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le respect de l&rsquo;interdiction de fumer<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un acc\u00e8s facile \u00e0 la proc\u00e9dure pour soumettre des suggestions et des r\u00e9clamations<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Devoirs des voyageurs<\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le voyageur est tenu de :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Se munir d&rsquo;un titre de transport valable et le valider<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas occuper plus d&rsquo;une place assise<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas salir ou endommager les v\u00e9hicules<\/li>\n<li class=\"whitespace-normal break-words pl-2\">R\u00e9server l&rsquo;arr\u00eat en utilisant le bouton appropri\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Faciliter, pendant le voyage, les personnes \u00e2g\u00e9es ou handicap\u00e9es<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas fumer<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas d\u00e9ranger les autres personnes<\/li>\n<li class=\"whitespace-normal break-words pl-2\">S&rsquo;adresser au personnel avec correction et politesse<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas transporter d&rsquo;objets nocifs ou dangereux<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne pas utiliser les dispositifs d&rsquo;urgence sauf en cas de n\u00e9cessit\u00e9 grave<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Article 14<\/h5>\n<h2><strong>Signalements e r\u00e9clamations<\/strong><\/h2>\n<div data-test-render-count=\"2\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les r\u00e9clamations et les signalements d&rsquo;irr\u00e9gularit\u00e9s peuvent \u00eatre soumis de la mani\u00e8re suivante :<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Courrier<\/strong> : V.I.T.A. S.p.A., via Nazionale 10, 11020 Arnad (AO)<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>T\u00e9l\u00e9phone<\/strong> : 0125\/966546-7-8<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>En personne<\/strong> : si\u00e8ge d&rsquo;Arnad (AO), via Nazionale 10<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Fax<\/strong> : 0125\/966540<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Email<\/strong> : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:vitaspa@vitagroup.it\">vitaspa@vitagroup.it<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>PEC<\/strong> : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:vitaspa@pcert.it\">vitaspa@pcert.it<\/a><\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Site web<\/strong> : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.vitagroup.it\">www.vitagroup.it<\/a> (formulaire appropri\u00e9)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">V.I.T.A. S.p.A. r\u00e9pondra au client dans les plus brefs d\u00e9lais et en tout cas dans un d\u00e9lai de 30 jours.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour les questions de confidentialit\u00e9 \u00e9crire \u00e0 : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:privacy@vitagroup.it\">privacy@vitagroup.it<\/a><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour le whistleblowing un lien sp\u00e9cifique est disponible sur le site de l&rsquo;entreprise : <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.vitagroup.it\">www.vitagroup.it<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr>\n<div>\n<h5>Articolo 15<\/h5>\n<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div data-is-streaming=\"false\" class=\"group relative relative pb-3\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>R\u00e9glementations r\u00e9gionales d&rsquo;int\u00e9r\u00eat pour les usagers<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner \">\n<div class=\"wpb_wrapper\">\n<div id=\"la_heading_69b524a48b7b0\" class=\"la-headings text-left spacer-position-middle\">\n<div class=\"js-el subheading-tag la-unit-responsive\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">(De la loi r\u00e9gionale du 1er septembre 1997, n. 29)<\/p>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Art. 23 \u2013 Bagages et colis<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Le transport gratuit des bagages \u00e0 main de dimensions ne d\u00e9passant pas 50\u00d730\u00d725 cm est autoris\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le transport gratuit d&rsquo;une valise ou d&rsquo;un sac \u00e0 dos pouvant \u00eatre plac\u00e9s dans le compartiment \u00e0 bagages appropri\u00e9 est autoris\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le transport gratuit d&rsquo;une paire de skis est autoris\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le transport payant du v\u00e9lo est autoris\u00e9, lorsque cela est possible<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Les bagages exc\u00e9dentaires, lorsqu&rsquo;ils sont acceptables, sont soumis au paiement d&rsquo;un tarif de transport<\/li>\n<\/ul>\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Art. 30 \u2013 Transport d&rsquo;animaux<\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Le transport gratuit de petits animaux de compagnie est autoris\u00e9, conform\u00e9ment aux r\u00e8glements d&rsquo;exploitation \u00e9mis par les entreprises concessionnaires<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"large\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky\":\"column\",\"position_sticky_breakpoint\":\"m\",\"position_sticky_offset\":\"40px\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_marker\":\"decimal\",\"list_size\":\"large\",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"La Charte de la mobilit\u00e9 2024\/2025\",\"link\":\"carta-dei-servizi\/#articolo1\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Les d\u00e9placements dans la Basse Vall\u00e9e\",\"link\":\"carta-dei-servizi\/#articolo2\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"La V.I.T.A. S.p.A.\",\"link\":\"carta-dei-servizi\/#articolo3\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"La Charte 2024\/2025\",\"link\":\"carta-dei-servizi\/#articolo4\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Les principes fondamentaux\",\"link\":\"carta-dei-servizi\/#articolo5\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Les engagements de l'entreprise et l'avis des clients\",\"link\":\"carta-dei-servizi\/#articolo6\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"S\u00e9curit\u00e9 du voyage (Security)\",\"link\":\"carta-dei-servizi\/#articolo7\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Propret\u00e9\",\"link\":\"carta-dei-servizi\/#articolo8\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Confort du voyage\",\"link\":\"carta-dei-servizi\/#articolo9\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Information \u00e0 la client\u00e8le\",\"link\":\"carta-dei-servizi\/#articolo10\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Aspects relationnels\",\"link\":\"carta-dei-servizi\/#articolo11\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Les services de location\",\"link\":\"carta-dei-servizi\/#articolo12\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Droits et devoirs\",\"link\":\"carta-dei-servizi\/#articolo13\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"Signalements et r\u00e9clamations\",\"link\":\"carta-dei-servizi\/#articolo14\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"R\u00e9glementations r\u00e9gionales d'int\u00e9r\u00eat pour les usagers des services de transport public de ligne\",\"link\":\"carta-dei-servizi\/#articolo15\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Charte des services<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\"}},{\"type\":\"html\",\"props\":{\"content\":\"<script>\\ndocument.addEventListener('DOMContentLoaded', function () {\\n  const seen = {};\\n  document.querySelectorAll('[id]').forEach(function(el) {\\n    const id = el.id;\\n    if (seen[id]) {\\n      el.id = id + '_' + (seen[id]++);\\n    } else {\\n      seen[id] = 1;\\n    }\\n  });\\n});\\n<\/script>\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 1<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Charte de la mobilit\u00e9 2024\/2025<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">La Charte de la mobilit\u00e9 est le document qui r\u00e9git les relations entre les entreprises offrant des services de Transport Public et les citoyens usagers qui en b\u00e9n\u00e9ficient, en prenant des engagements pr\u00e9cis pour leur protection et en offrant ainsi \u00e9galement de meilleures garanties de respect des obligations impos\u00e9es par le donneur d'ordre (dans notre cas la R\u00e9gion Autonome Vall\u00e9e d'Aoste). Elle d\u00e9coule d'un processus r\u00e9gi par des dispositions l\u00e9gales pr\u00e9cises, dont la finalit\u00e9 est l'am\u00e9lioration, d'ann\u00e9e en ann\u00e9e, de la qualit\u00e9 des services fournis et de la relation existante entre le territoire et l'entreprise prestataire de services.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Les chartes de la mobilit\u00e9 renforcent la garantie de la libert\u00e9 de circulation des citoyens pr\u00e9vue :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">par l'art. 16 de la Constitution italienne : \\\"Tout citoyen peut circuler et s\u00e9journer librement dans n'importe quelle partie du territoire national\u2026\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">par l'art. 8 du Trait\u00e9 de Maastricht : \\\"tout citoyen de l'Union Europ\u00e9enne a le droit de circuler et de s\u00e9journer librement sur le territoire des \u00c9tats membres\u2026\\\"<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Principales sources normatives de r\u00e9f\u00e9rence :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Directive du Pr\u00e9sident du Conseil des Ministres du 27 janvier 1994 \u2013 \\\"Principes sur la prestation des services publics\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Loi n. 273 du 11 juillet 1995 \u2013 \\\"Mesures urgentes pour la simplification des proc\u00e9dures administratives et pour l'am\u00e9lioration de l'efficacit\u00e9 des administrations publiques\\\"<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">D\u00e9cret du Pr\u00e9sident du Conseil des Ministres du 30 d\u00e9cembre 1998 \u2013 \\\"Sch\u00e9ma g\u00e9n\u00e9ral de r\u00e9f\u00e9rence pour la pr\u00e9paration de la charte des services publics du secteur des transports (Charte de la mobilit\u00e9)\\\"<\/li>\n\n\\n<\/ul>\n\n\",\"id\":\"articolo1\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 1\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 2<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Les d\u00e9placements dans la Basse Vall\u00e9e<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. op\u00e8re, dans le cadre d'un contrat de service, dans le secteur des lignes TPL, dans le Sous-Bassin de la Basse Vall\u00e9e en qualit\u00e9 de Mandataire du R.T.C. V.I.T.A.-ARRIVA. Le Sous-Bassin Basse Vall\u00e9e accueille d'importants p\u00f4les productifs, scolaires et sanitaires, avec des flux de d\u00e9placements quotidiens li\u00e9s \u00e9galement au tourisme et aux loisirs.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Durant les week-ends hivernaux et estivaux, l'ensemble du territoire est conditionn\u00e9 par la pr\u00e9sence de longues files de voitures de touristes, source d'une pollution atmosph\u00e9rique importante. Dans les t\u00eates de vall\u00e9e, on mise sur un nouveau r\u00f4le du transport public, comme le d\u00e9montrent les exp\u00e9riences positives des services de navette dans les vall\u00e9es touristiques. Certaines probl\u00e9matiques restent ouvertes :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Sans une r\u00e9elle limitation de la circulation dans les principaux centres touristiques (Ayas et Gressoney), il est difficile d'am\u00e9liorer les services de ligne de vall\u00e9e.<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">L'int\u00e9gration avec le chemin de fer est complexe en raison du manque de fiabilit\u00e9 et d'efficacit\u00e9 des services ferroviaires, avec des interrogations \u00e9galement pour l'avenir (int\u00e9gration entre traction \u00e9lectrique Turin\u2013Ivr\u00e9e et diesel Ivr\u00e9e\u2013Aoste).<\/li>\n\n\\n<\/ul>\n\n\",\"id\":\"articolo2\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 2\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 3<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\"><strong>V.I.T.A. S.p.A.<\/strong> <\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Depuis plus de soixante ans la soci\u00e9t\u00e9 V.I.T.A. (Valdostana Impresa Trasporti Automobilistici) est pr\u00e9sente sur le march\u00e9 du transport de personnes. Elle a commenc\u00e9 \u00e0 op\u00e9rer dans la Basse Vall\u00e9e en 1962 en g\u00e9rant trois lignes d'autobus, avec quatre autobus et trois employ\u00e9s en plus du propri\u00e9taire. Aujourd'hui V.I.T.A. S.p.A. est un groupe qui coordonne des entreprises sp\u00e9cialis\u00e9es dans le tourisme, les voyages et le transport, avec des si\u00e8ges en Vall\u00e9e d'Aoste (Arnad, H\u00f4ne, Aoste) et au Pi\u00e9mont (Ivr\u00e9e, Turin et Santhi\u00e0). Elle parcourt chaque ann\u00e9e plus de sept millions de kilom\u00e8tres avec une flotte de plus de 100 v\u00e9hicules. Donn\u00e9es principales du service TPL en Vall\u00e9e d'Aoste :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Environ 68 employ\u00e9s travaillant dans le TPL du bassin Basse Vall\u00e9e<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Parc de v\u00e9hicules d'environ 40 v\u00e9hicules<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Si\u00e8ge principal \u00e0 Arnad avec d\u00e9p\u00f4t et atelier ; autres si\u00e8ges \u00e0 Quart et Pont-Saint-Martin<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Kilom\u00e9trage annuel TPL en Vall\u00e9e d'Aoste : environ 2 055 000 km<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Certifications obtenues :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Certification ISO 9001 (depuis janvier 2000, maintenant mise \u00e0 jour \u00e0 la version 2015)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Certification ISO 14001 Syst\u00e8me de Management Environnemental (depuis octobre 2010, maintenant mise \u00e0 jour \u00e0 la version 2015)<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">En 2012 l'appel d'offres pour le Contrat avec la R\u00e9gion Autonome Vall\u00e9e d'Aoste a \u00e9t\u00e9 remport\u00e9, en R.T.I. avec ARRIVA Italia srl, pour les services TPL dans le Sous-Bassin Basse Vall\u00e9e pour la p\u00e9riode 01\/07\/2012\u201330\/06\/2022, prolong\u00e9e par la suite jusqu'au 30\/06\/2027.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo3\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 3\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 4<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>La Charte 2024\/2025<\/strong><\/h2>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">L'objectif est de r\u00e9pondre au mieux aux attentes des parties concern\u00e9es : utilisateurs finaux, ma\u00eetre d'ouvrage public, actionnaires et employ\u00e9s, fournisseurs et communaut\u00e9 territoriale. Elle est bas\u00e9e sur des enqu\u00eates p\u00e9riodiques de satisfaction client.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">La note moyenne globale dans le sous-bassin Basse Vall\u00e9e pour 2024\/2025 est de 7,88 (ann\u00e9e pr\u00e9c\u00e9dente : 8,02) sur une \u00e9chelle de 1 \u00e0 10. Objectif 2025\/2026 : 8,0.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo4\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 4\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 5<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\"><strong>Les principes fondamentaux<\/strong> <\/h2>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">\u00c9galit\u00e9<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">La prestation des services est bas\u00e9e sur le principe d'\u00e9galit\u00e9 des citoyens, sans distinctions de nationalit\u00e9, race, langue, sexe, religion, revenu et opinions. L'entreprise accorde une attention particuli\u00e8re aux personnes les plus vuln\u00e9rables (personnes \u00e2g\u00e9es, personnes handicap\u00e9es).<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Impartialit\u00e9<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Les services sont rendus de mani\u00e8re impartiale, selon des crit\u00e8res de technique de transport.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Continuit\u00e9<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">L'entreprise s'engage \u00e0 offrir le service avec continuit\u00e9, en respectant les horaires \u00e9tablis. En cas d'irr\u00e9gularit\u00e9s dues \u00e0 des causes ind\u00e9pendantes, V.I.T.A. S.p.A. adopte des mesures pour causer le moins d'inconv\u00e9nients possible.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Droit de choix<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Sur les trajets desservis par plusieurs transporteurs (ex. Verr\u00e8s\/Arnad), l'usager a le droit de choisir le moyen jug\u00e9 le plus appropri\u00e9.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Participation<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">L'entreprise encourage la participation des citoyens, accueille les observations et recueille p\u00e9riodiquement les \u00e9valuations des usagers sur la qualit\u00e9 du service.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Efficience et efficacit\u00e9<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">V.I.T.A. S.p.A. s'engage \u00e0 offrir le maximum de service tout en sauvegardant la rentabilit\u00e9 de l'entreprise.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div class=\\\"flex justify-start opacity-0 group-hover:opacity-100 group-focus-within:opacity-100 transition\\\" role=\\\"group\\\" aria-label=\\\"Message actions\\\">\\n\n\n<div class=\\\"text-text-300\\\">\\n\n\n<div class=\\\"text-text-300 flex items-stretch justify-between\\\">\\n\n\n<div class=\\\"w-fit\\\" data-state=\\\"closed\\\">\\n\n\n<div class=\\\"relative text-text-500 group-hover\/btn:text-text-100\\\">\\n\n\n<div class=\\\"absolute top-0 left-0 transition-all opacity-0 scale-50\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo5\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 5\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 6<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Les engagements de l'entreprise et l'avis des clients<\/strong><\/h2>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Ponctualit\u00e9 et temps de voyage<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">L'objectif est de toujours respecter l'horaire sans passages anticip\u00e9s ni retards excessifs. Note : 7,46 (ann\u00e9e pr\u00e9c\u00e9dente : 7,81). Objectif 2025\/2026 : 7,50.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Fa\u00e7on de conduire des chauffeurs<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Le sentiment de s\u00e9curit\u00e9 est transmis par le professionnalisme des chauffeurs et l'efficacit\u00e9 du personnel d'atelier. Note : 7,54 (ann\u00e9e pr\u00e9c\u00e9dente : 8,03). Objectif 2024\/2025 : 7,80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V\u00e9tust\u00e9 des autobus<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Au 31\/12\/2024 le parc d'autobus V.I.T.A. en service TPL dans le sous-bassin de la Basse Vall\u00e9e a un \u00e2ge moyen de 5,67 ans. Objectif au 31\/12\/2025 : 6,00 ans.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Rapidit\u00e9 d'intervention en cas de panne ou d'accident<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">En cas d'immobilisation de l'autobus, V.I.T.A. assure la reprise du service avec un v\u00e9hicule de remplacement dans un d\u00e9lai moyen de 15\/20 minutes.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Accidents \u00e0 bord des v\u00e9hicules<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Au cours de 2024 aucun accident \u00e0 bord ne s'est produit. Au total 32 sinistres routiers ont \u00e9t\u00e9 enregistr\u00e9s : 9 actifs (1 bless\u00e9 l\u00e9ger) et 23 passifs (1 bless\u00e9 l\u00e9ger).<\/p>\n\n\",\"id\":\"articolo6\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 6\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 7<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\"><strong>S\u00e9curit\u00e9 du voyage (Security)<\/strong><\/h2>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">S\u00e9curit\u00e9 contre les vols et les pickpockets<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Les objets perdus trouv\u00e9s \u00e0 bord sont d\u00e9pos\u00e9s et enregistr\u00e9s au si\u00e8ge d'Arnad. S'ils ne sont pas r\u00e9clam\u00e9s dans un d\u00e9lai raisonnable, ils sont donn\u00e9s \u00e0 la Caritas. Note : 7,90 (ann\u00e9e pr\u00e9c\u00e9dente : 8,36). Objectif 2025\/2026 : 8,00.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">S\u00e9curit\u00e9 contre les actes de vandalisme et le harc\u00e8lement<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-pre-wrap leading-[1.7]\\\">Gr\u00e2ce \u00e0 l'attention du personnel, les actes de vandalisme \u00e0 bord sont rares. Les chauffeurs peuvent imm\u00e9diatement se mettre en contact avec l'entreprise et\/ou les forces de police. Note : 7,90 (ann\u00e9e pr\u00e9c\u00e9dente : 8,29). Objectif 2025\/2026 : 8,00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo7\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 7\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 8<\/h5>\n\n\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Propret\u00e9<\/strong><\/h2>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Propret\u00e9 des autobus<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Un nettoyage g\u00e9n\u00e9ral int\u00e9rieur et ext\u00e9rieur quotidien est pr\u00e9vu. En hiver, un lavage de la partie inf\u00e9rieure est \u00e9galement pr\u00e9vu pour \u00e9liminer la boue et les r\u00e9sidus de sel. Note : 7,71 (ann\u00e9e pr\u00e9c\u00e9dente : 8,08). Objectif 2025\/2026 : 8,00.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Propret\u00e9 des abribus<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. soul\u00e8vera la question pour une programmation plus pr\u00e9cise des interventions de nettoyage et d'entretien des abribus aupr\u00e8s des collectivit\u00e9s locales propri\u00e9taires. Note : 7,81 (ann\u00e9e pr\u00e9c\u00e9dente : 8,12). Objectif 2025\/2026 : 8,00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo8\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 8\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 9<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Confort du voyage<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Affluence<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Le service est organis\u00e9 pour satisfaire la demande m\u00eame aux heures de pointe. En cas de besoins particuliers (groupes, manifestations) l'entreprise peut imm\u00e9diatement renforcer la capacit\u00e9 de transport. Note : 7,64 (ann\u00e9e pr\u00e9c\u00e9dente : 8,04). Objectif 2025\/2026 : 7,80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Accessibilit\u00e9 des v\u00e9hicules<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">De nombreux autobus \u00e0 plancher surbaiss\u00e9 sont utilis\u00e9s sur les lignes TPL, particuli\u00e8rement adapt\u00e9s pour le transport des skieurs dans les domaines skiables de Gressoney et Ayas. Note : 7,99 (ann\u00e9e pr\u00e9c\u00e9dente : 8,36). Objectif 2025\/2026 : 8,20.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Confort \u00e0 bord et climatisation<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Tous les v\u00e9hicules sont \u00e9quip\u00e9s d'un syst\u00e8me de chauffage et de climatisation. L'entreprise veille au respect de l'interdiction de fumer. Note : 7,77\/7,66 (ann\u00e9e pr\u00e9c\u00e9dente : 7,68\/7,95). Objectif 2025\/2026 : 7,90\/7,80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Attention aux personnes \u00e2g\u00e9es et handicap\u00e9es<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. op\u00e8re \u00e0 travers l'attention de son personnel pour faciliter la mont\u00e9e, la descente et le s\u00e9jour \u00e0 bord des personnes les plus vuln\u00e9rables.<\/p>\n\n\",\"id\":\"articolo9\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 9\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 10<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Information \u00e0 la client\u00e8le<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div class=\\\"flex justify-start opacity-0 group-hover:opacity-100 group-focus-within:opacity-100 transition\\\" role=\\\"group\\\" aria-label=\\\"Message actions\\\">\\n\n\n<div class=\\\"text-text-300\\\">\\n\n\n<div class=\\\"text-text-300 flex items-stretch justify-between\\\">\\n\n\n<div class=\\\"flex items-center\\\">\\n\n\n<div class=\\\"w-fit\\\" data-state=\\\"closed\\\">\\n\n\n<div class=\\\"text-text-500 group-hover\/btn:text-text-100\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Itin\u00e9raires et horaires aux arr\u00eats<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Des tableaux avec horaires et informations utiles pour les usagers sont affich\u00e9s aux arr\u00eats. Note : 7,76 (ann\u00e9e pr\u00e9c\u00e9dente : 7,97). Objectif 2025\/2026 : 7,80.<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Informations fournies \u00e0 bord<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Tous les autobus sont \u00e9quip\u00e9s de panneaux frontaux lumineux indiquant la ligne et la destination. Le syst\u00e8me d'annonce visuelle du prochain arr\u00eat est actif. Note : 7,80 (ann\u00e9e pr\u00e9c\u00e9dente : 8,03). Objectif 2025\/2026 : 7,90.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo10\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 10\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 11<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Aspects relationnels<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<h3 data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\">Courtoisie et disponibilit\u00e9 du personnel<\/h3>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<p>Le personnel est tenu de traiter les usagers avec respect, courtoisie et promptitude, en les aidant dans l'exercice de leurs droits. Note : 7,87 (ann\u00e9e pr\u00e9c\u00e9dente : 8,34). Objectif 2025\/2026 : 7,90.<\/p>\n\n\\n\n\n<h3>Pr\u00e9sentation du personnel<\/h3>\n\n\\n\n\n<p>Le personnel est tenu de soigner sa pr\u00e9sentation ; l'uniforme doit \u00eatre maintenue propre et en ordre. Note : 7,96 (ann\u00e9e pr\u00e9c\u00e9dente : 8,44). Objectif 2025\/2026 : 8,00.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo11\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 11\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 12<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>Les services de location<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"mb-1 mt-6 group\\\">\\n\n\n<div class=\\\"flex flex-col items-end gap-1\\\">\\n\n\n<div class=\\\"group relative inline-flex gap-2 bg-bg-300 rounded-xl pl-2.5 py-2.5 break-words text-text-100 transition-all max-w-[75ch] flex-col !px-4 max-w-[85%]\\\">\\n\n\n<div class=\\\"flex flex-row gap-2 relative\\\">\\n\n\n<div class=\\\"flex-1\\\">\\n\n\n<div data-testid=\\\"user-message\\\" class=\\\"font-large !font-user-message grid grid-cols-1 gap-2 py-0.5 relative [&amp;_ul]:!space-y-0 [&amp;_ol]:!space-y-0 [&amp;_ul]:pl-8 [&amp;_ol]:pl-8\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Au cours de 2024\/2025 le relev\u00e9 de la qualit\u00e9 per\u00e7ue par les clients des services de location s'est poursuivi, via un questionnaire remis en fin de voyage au chef de groupe. Le questionnaire \u00e9value :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">\u00c9tat de l'autobus (confort, propret\u00e9, climatisation)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Services de r\u00e9servation<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Contribution du chauffeur<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Appr\u00e9ciation finale globale<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">L'\u00e9chelle d'\u00e9valuation pr\u00e9voit cinq degr\u00e9s : insuffisant, m\u00e9diocre, suffisant, bon et excellent. Dans l'ensemble, les appr\u00e9ciations sont tr\u00e8s gratifiantes pour l'entreprise.<\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo12\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 12\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 13<\/h5>\n\n\\n\n\n<h2><strong>Droits e devoirs<\/strong><\/h2>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Le conducteur<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Le conducteur est tenu de :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Porter les v\u00eatements prescrits par les dispositions de l'entreprise<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Afficher son badge personnel d'identification<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas fumer \u00e0 bord des v\u00e9hicules<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas lire pendant la conduite<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas utiliser d'appareils radiot\u00e9l\u00e9phoniques pendant la conduite, sauf pour des besoins de service avec oreillette<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Respecter les horaires, en tenant compte des conditions de trafic<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">\u00catre attentif aux besoins du client, en satisfaisant ses demandes compatiblement avec la s\u00e9curit\u00e9 et la r\u00e9gularit\u00e9 du service<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Faciliter la mont\u00e9e des passagers, en faisant attention \u00e0 l'ouverture et \u00e0 la fermeture des portes<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Droits des voyageurs<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Les voyageurs ont le droit \u00e0 :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">La s\u00e9curit\u00e9 et la tranquillit\u00e9 du voyage<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">La continuit\u00e9 et la certitude du service<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">La publication rapide et la disponibilit\u00e9 commode des horaires<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Un acc\u00e8s facile aux informations sur les modalit\u00e9s de voyage (horaires, tarifs, etc.)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le respect des horaires, en tenant compte des conditions de trafic<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">L'hygi\u00e8ne, la propret\u00e9 et l'efficacit\u00e9 des v\u00e9hicules<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">La reconnaissance du personnel<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le respect de l'interdiction de fumer<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Un acc\u00e8s facile \u00e0 la proc\u00e9dure pour soumettre des suggestions et des r\u00e9clamations<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Devoirs des voyageurs<\/h3>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Le voyageur est tenu de :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Se munir d'un titre de transport valable et le valider<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas occuper plus d'une place assise<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas salir ou endommager les v\u00e9hicules<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">R\u00e9server l'arr\u00eat en utilisant le bouton appropri\u00e9<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Faciliter, pendant le voyage, les personnes \u00e2g\u00e9es ou handicap\u00e9es<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas fumer<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas d\u00e9ranger les autres personnes<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">S'adresser au personnel avec correction et politesse<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas transporter d'objets nocifs ou dangereux<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Ne pas utiliser les dispositifs d'urgence sauf en cas de n\u00e9cessit\u00e9 grave<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo13\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 13\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Article 14<\/h5>\n\n\\n\n\n<h2><strong>Signalements e r\u00e9clamations<\/strong><\/h2>\n\n\\n\n\n<div data-test-render-count=\\\"2\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\"><\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Les r\u00e9clamations et les signalements d'irr\u00e9gularit\u00e9s peuvent \u00eatre soumis de la mani\u00e8re suivante :<\/p>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Courrier<\/strong> : V.I.T.A. S.p.A., via Nazionale 10, 11020 Arnad (AO)<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>T\u00e9l\u00e9phone<\/strong> : 0125\/966546-7-8<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>En personne<\/strong> : si\u00e8ge d'Arnad (AO), via Nazionale 10<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Fax<\/strong> : 0125\/966540<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Email<\/strong> : <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:vitaspa@vitagroup.it\\\">vitaspa@vitagroup.it<\/a><\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>PEC<\/strong> : <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:vitaspa@pcert.it\\\">vitaspa@pcert.it<\/a><\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\"><strong>Site web<\/strong> : <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"http:\/\/www.vitagroup.it\\\">www.vitagroup.it<\/a> (formulaire appropri\u00e9)<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">V.I.T.A. S.p.A. r\u00e9pondra au client dans les plus brefs d\u00e9lais et en tout cas dans un d\u00e9lai de 30 jours.<\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Pour les questions de confidentialit\u00e9 \u00e9crire \u00e0 : <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"mailto:privacy@vitagroup.it\\\">privacy@vitagroup.it<\/a><\/p>\n\n\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Pour le whistleblowing un lien sp\u00e9cifique est disponible sur le site de l'entreprise : <a class=\\\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\\\" href=\\\"http:\/\/www.vitagroup.it\\\">www.vitagroup.it<\/a><\/p>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo14\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 14\"},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h5>Articolo 15<\/h5>\n\n\\n\n\n<div data-test-render-count=\\\"1\\\">\\n\n\n<div class=\\\"group\\\">\\n\n\n<div class=\\\"contents\\\">\\n\n\n<div data-is-streaming=\\\"false\\\" class=\\\"group relative relative pb-3\\\">\\n\n\n<div class=\\\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\\\">\\n\n\n<div>\\n\n\n<div class=\\\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\\\">\\n\n\n<h2 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\"><strong>R\u00e9glementations r\u00e9gionales d'int\u00e9r\u00eat pour les usagers<\/strong><\/h2>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n\n\n<div class=\\\"entry-content\\\">\\n\n\n<div class=\\\"vc_row wpb_row vc_row-fluid vc_custom_1544439182990 la_fp_slide la_fp_child_section\\\">\\n\n\n<div class=\\\"wpb_column vc_column_container vc_col-sm-12\\\">\\n\n\n<div class=\\\"vc_column-inner \\\">\\n\n\n<div class=\\\"wpb_wrapper\\\">\\n\n\n<div id=\\\"la_heading_69b524a48b7b0\\\" class=\\\"la-headings text-left spacer-position-middle\\\">\\n\n\n<div class=\\\"js-el subheading-tag la-unit-responsive\\\">\\n\n\n<p class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">(De la loi r\u00e9gionale du 1er septembre 1997, n. 29)<\/p>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Art. 23 \u2013 Bagages et colis<\/h3>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le transport gratuit des bagages \u00e0 main de dimensions ne d\u00e9passant pas 50\u00d730\u00d725 cm est autoris\u00e9<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le transport gratuit d'une valise ou d'un sac \u00e0 dos pouvant \u00eatre plac\u00e9s dans le compartiment \u00e0 bagages appropri\u00e9 est autoris\u00e9<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le transport gratuit d'une paire de skis est autoris\u00e9<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le transport payant du v\u00e9lo est autoris\u00e9, lorsque cela est possible<\/li>\n\n\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Les bagages exc\u00e9dentaires, lorsqu'ils sont acceptables, sont soumis au paiement d'un tarif de transport<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<h3 class=\\\"font-claude-response-body break-words whitespace-normal leading-[1.7]\\\">Art. 30 \u2013 Transport d'animaux<\/h3>\n\n\\n\n\n<ul class=\\\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\\\">\\n\n\n<li class=\\\"whitespace-normal break-words pl-2\\\">Le transport gratuit de petits animaux de compagnie est autoris\u00e9, conform\u00e9ment aux r\u00e8glements d'exploitation \u00e9mis par les entreprises concessionnaires<\/li>\n\n\\n<\/ul>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\\n<\/div>\n\n\",\"id\":\"articolo15\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"name\":\"ARTICOLO 15\"}]}],\"props\":{\"layout\":\"1-3,2-3\"}}],\"name\":\"TEMPLATE - Sidebar indice\"}],\"version\":\"5.0.23\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Charte de la mobilit\u00e9 2024\/2025 Les d\u00e9placements dans la Basse Vall\u00e9e La V.I.T.A. S.p.A. La Charte 2024\/2025 Les principes fondamentaux Les engagements de l&rsquo;entreprise et l&rsquo;avis des clients S\u00e9curit\u00e9 du voyage (Security) Propret\u00e9 Confort du voyage Information \u00e0 la client\u00e8le Aspects relationnels Les services de location Droits et devoirs Signalements et r\u00e9clamations R\u00e9glementations r\u00e9gionales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-1365","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/pages\/1365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/comments?post=1365"}],"version-history":[{"count":11,"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/pages\/1365\/revisions"}],"predecessor-version":[{"id":1390,"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/pages\/1365\/revisions\/1390"}],"wp:attachment":[{"href":"https:\/\/vitagroup.hextra.dev\/fr\/wp-json\/wp\/v2\/media?parent=1365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}